Light IT
Tech - we're good at it
Your practice relies on technology a lot
From the road ranger rolling with a laptop and a cellphone, to a local titan with half a dozen on-site servers, there's value we can add and time you can save
Let us be that handy-to-have guy that fixes the computers
General software
Windows
General usability, crashes, slowness and error debugging
Other
Mobiles and cloud services
Updates
Recommendations
Accounting software
MYOB
Essentials - bank feeds, payroll, and everything else Essentials. We're Essentials natives
Accountants Enterprise - very customisable can mean very hard to troubleshoot. We have Administrator experience in AE
Xero
All aspects of Xero ledger use
Other
CashManager, CMRural and Online, BankLink and Reckon. We've used plenty of client-software
Hardware and server
Computers
We can keep keep on top of your setup, give advice and make recommendations
If you already have a contract with an IT firm we can supplement this by acting as a middle-man; we'll use our knowledge of your systems to give quick answers and translate tech speak in to plain English
Server
We have experience in managing and monitoring Windows server software to maximise reliability
Usage examples - large firm
HAL Accountancy has 25 PC's and 3 onsite servers. They use components of MYOB AE. Their clients use a mix of other products. A local IT firm set up their servers and they maintain a SLA for backups and disaster recovery.
Regular activities several times per week
- Monitor the email spam filter for legitimate contact
- Review antivirus status and Windows updates on the whole network
Other regular activities
- Review hardware list for obsolescence and liaise with management and Local IT about upgrade plans for the next two years
- Consider ageing and life cycle of major software i.e. MS Office suites and incorporate changes in to the plan
- Upgrade antivirus and email spam filter when new versions are available
Local IT firm advises anti-virus and mail protection licences are due for renewal
- Our records show two new PC's this year. We advise management of the change to the number of licences needed for PC's and mailboxes, and have Local IT implement this
MYOB need to get on to the server to fix a database problem
- Remotely access the MYOB server and provide MYOB with access to do the fix
A new component of MYOB is being considered by management
- Check the requirements against the hardware and software on site
- Provide advice about any potential changes, liaise with the Local IT firm if needed
- Work with management and MYOB to facilitate installation
- Perform installations on workstations remotely overnight to minimise disruption
- Arrange for unscheduled backups as needed
Staff are complaining about a sluggish PC
- Remotely check-over the PC for specific issues
- Check when the PC was meant to be replaced and if any changes mean this should be brought forward, and let management know
- Liaise with Local IT and management to select the most appropriate upgrade and install date
Management have found a better deal with a different internet service provider
- Liaise with ISP about service type, changeover date and other details
- Arrange for change-over date and other details with Local IT, and cancellation date with management
Usage examples - small firm
Reid and Tonto have recently started their small firm and share a laptop. They plan to use cloud products and work from their homes.
R&T need a professional email account
- Walk through the steps to get email to their own business addresses, or handle the whole process for them
Websites
- General guidance on DIY website providers and linking to their business address, or arranging for a professionally built site
Guidance on cloud products
- Help pick the solution that best meets the wants and needs, and works with their other products
Ready for new gear
- Give feedback on their picks, or advise something appropriate
- Help with mobile plan choice and getting access anywhere
Usage examples - other
Any problem has a solution. Can't figure out how to get one ledger to talk to another, major issues with a cloud ledger, imports failing, missing files, trouble with updates. We'll find a solution.